SHIPPING - TERMS - RETURN POLICY

We strive to do our best to serve and satisfy our customers. We ship most of our aquariums via UPS. We do not ship repackaged or defective goods. If your order arrives damaged, we will exchange it for a new one at no cost to you under the conditions below. We only ship genuine brand name products from the original makers.

If you ordered an extra large aquarium, your aquarium will be shipped via freight company on a palletized wooden crate which will protect your unit from damages. We ship our units via freight truck within the continental United States. Shipping outside the continental US will incur additional fees. We will ship your unit out approximately 3 business days after your initial order if the unit is available. You should receive your unit within 7-10 days after leaving our warehouse considering there are no delays with the shipping company or with any weather conditions.

All shipments via freight and UPS will be curbside delivery only. Please make sure you have some help when accepting the extra large shipments. Upon arrival of your unit, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, PLEASE WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING AND KEEP YOUR COPY. For UPS, you must report any damages within 72 hours.  Please do not wait until you install the aquarium to open the package weeks/months down the line.  Open the package immediately and check for damages or cracks.  Immediately contact us for more information. Also we will need you to fax that copy to us. If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There is no way we can process the insurance claim with the freight company if signed (which means you received it in good condition) and not reported within 72 hours. We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged. After writing "damaged" on the bill of lading, you have 72 hours to report the contents that are damaged to us. Please do not wait as this is very IMPORTANT, otherwise the freight company will not cover the replacement charges and you will be held liable. PLEASE KEEP ALL BOXES AND ORIGINAL PACKAGING. IF THE UNIT IS DAMAGED, THE INSPECTOR WILL NEED TO COME AND INSPECT THE PACKAGE TO SEE HOW DAMAGED IT IS AND WHAT THEY ARE ABLE TO FILE ON THE CLAIM. IF THE BOXES AND PACKAGING ARE MISSING, THE FREIGHT COMPANY WILL SAY THEY ARE NOT LIABLE SINCE IT CAN'T BE PROVEN THAT THEY WERE RESPONSIBLE FOR SUCH DAMAGES WITHOUT SEEING THE CRATE/BOX. It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter for cutting tape. If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage back to our warehouse. PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE AQUARIUM AT THE TIME. The shipping company requires the customer to report any damages the 72 hrs after delivery. If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability. Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit. Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.

 

Terms

The purchaser of the aquarium accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.

You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the product was opened, or opened and assembled, a 25% restocking fee will apply. Prices, pictures, descriptions, and content are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our units may not have been taken of the specific model, but some are universal pictures that acts as a reference of close-ups shots of accessories.

 

Returns/Exchanges

You can return all items bought from Artquariums within 10 days from ship date when it leaves our warehouse. To qualify, simply initiate the return within 10 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 20 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund. Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and foam. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result with a restocking fee of up to 25%. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%. A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, etc). For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.

Cancellation Policy

Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your order within 48 hours if the order has not been shipped yet. If you choose to cancel the order after this grace period, you will be charged a 5% processing fee. All orders that are cancelled will be credited in the original form of payment used when the order was placed. If an order has been shipped out and you choose to cancel while the order is in transit (the order has shipped from our warehouse), you will have to pay for the original shipping fee, return shipping fee, and a restocking fee of 15%.